Job satisfaction among health care providers at governmental and private hospitals in the West Bank: a cross-sectional study

Document Type : Original Article


1 Surgical Nursing Department, Modern University College, Ramallah, West Bank, Palestine

2 Nursing Department, Arab Care Hospital, Ramallah, West Bank, Palestine

3 Red Crescent Hospital Al-Bireh, Ramallah, West Bank, Palestine

4 Palestinian Medical Complex, Ramallah, West Bank, Palestine


Background: The satisfaction of healthcare employees in their jobs is crucial due to its impact on the quality of services provided. Additionally, the presence of adequate job satisfaction is essential to avoid negative consequences in healthcare delivery, such as high turnover rates and low performance.
Objectives: This study aimed to address the knowledge gap regarding the measurement of current job satisfaction levels among healthcare providers in both governmental and private hospitals in the West Bank.
Methods: This research follows a cross-sectional design and utilizes a quantitative approach. Data were collected from a total of 370 employees working in the healthcare sector, including both private and public hospitals. To assess job satisfaction, the researchers employed a self-administered Mueller/McCloskey satisfaction scale, which was based on previous studies conducted by Clinton in 2015. This scale was administered to employees across various departments and specialties.
Results: In various aspects, healthcare providers express a satisfaction level of over 30%. These aspects include their monthly salary, annual leave and holidays, working hours, weekend arrangements, interactions with supervisors and colleagues, social communication during work hours, collaboration with healthcare professionals from different specialties, work environment, and working conditions. The results indicate that a majority of healthcare providers (54.9%) are generally content, scoring between 60% and less than 80%. Conversely, approximately one-third of them (33.6%) express general dissatisfaction, scoring below 60%.
Conclusion: More than half of the healthcare providers in both governmental and private hospitals in the West Bank expressed a general sense of satisfaction. Married and older healthcare providers are more satisfied with their jobs compared to younger and single employees.


Main Subjects

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